Next-Gen Payments & EPOS: Tailored for Your Success
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Who We Are
PenguinPay is a leading disruptor in the payments and electronic point-of-sale (EPOS) sector, offering a bespoke, consultative approach to businesses across the hospitality, retail, and e-commerce sectors.
Based in the East Midlands and with over 28 years of experience in IT and consulting, founder Chris Niblett has built PenguinPay with one mission: to deliver custom solutions that drive success through superior service. We don’t just provide systems; we help businesses choose the right solutions that cater specifically to their needs, whether they’re a restaurant, coffee shop, pub group, or multi-location enterprise.
We partner with top-tier payment providers and EPOS manufacturers to offer flexible, cost-effective, next-gen technology designed to improve operational efficiency, security, and customer satisfaction.
What We Do
At PenguinPay, we specialise in offering bespoke payment and point-of-sale solutions tailored to meet the unique needs of your business. Our services go beyond simply selling products – we provide consultative support to ensure the solutions we offer are the right fit for your business operations. From Fully Integrated EPOS systems, Card Payments , E-commerce gateways, and Virtual Terminals, we give businesses the tools they need to thrive in a competitive market.
We work with a diverse range of providers, ensuring you get options that best suit your needs and budget. Whether you’re looking for standalone solutions or an all-in-one, integrated system, PenguinPay has you covered with cutting-edge technology and unparalleled service.
How We Do It
The PenguinPay Process
We believe in giving businesses the tools they need to succeed. Our service-driven, consultative approach ensures that we always take the time to understand your needs, recommend the right systems, and provide ongoing support throughout the process.
Step 1: Free, No-Obligation Review
We kick off with a no-obligation review of your current payment systems and EPOS setup. Our goal is to understand your business operations and identify any pain points or inefficiencies that could be improved with a better solution.
Step 2: Cost Analysis
Next, we perform a cost analysis that compares your existing service fees with the savings you can expect with a new provider. We take a deep dive into your costs, breaking down charges and identifying where your business can save money – helping you maximise your investment.
Step 3: Tailored Proposal & Report
Finally, we present you with a detailed report and proposal that outlines the best-fit solution for your business. This ensures you have all the information you need to make a fully informed decision.
Our Providers and Solutions
At PenguinPay, we partner with industry-leading payment and point-of-sale providers to offer solutions that are truly tailored to your business needs. We work with a variety of partners to ensure you get the flexibility, scalability, and affordability your business deserves.
A global commerce platform and merchant acquirer offering a five-star payment experience with industry-leading products and security across your entire operation.
A flexible, scalable, global payment gateway and acquirer focused on retail and high-risk sectors such as on-line gaming and gambling including integration with E-Commerce platforms like Shopify, WooCommerce, Opencart and Magento.
A versatile payments platform offering a full suite of products including Face-to-Face Card Payments, Virtual Terminal and E-commerce integration for all business types with award-winning fraud prevention and 7-day payouts. UTP partners with Barclaycard as their acquirer.
A hassle-free payment solution and acquirer for small businesses with flexible payment plans, next-day payments and real-time analytics.
An easy-to-use payments provider for small businesses with a focus on hospitality with their built in tipping functionality. yetipay partners with Adyen as their payment acquirer.
A globally leading payment acquirer offering flexible payment services for businesses of all sizes.
PenguinPay Business Cash Advance
Through our partner YouLend, PenguinPay can provide your business fast, flexible funding. Traditional bank loans often don’t fit the bill, because a fixed monthly payment isn’t flexible enough to meet your business’ needs. We offer a more flexible financing option, which adjusts to your cashflow. Repayments are set as a fixed percentage of your daily card sales, where your payments are always automatically adjusted to keep things manageable for you.
Partner Spotlight
At PenguinPay, we’re excited to be one of the first Value Added Resellers (VAR) of Shift4 in the UK. This innovative partnership positions us at the cutting edge of payment solutions, bringing the revolutionary SkyTab POS system to the hospitality, leisure, and retail sectors.
What makes Shift4 a game-changer? Their complete end-to-end commerce ecosystem is redefining industry standards, offering advanced solutions that streamline operations, enhance guest experiences, and drive growth. The SkyTab POS system along with their vast integration partner ecosystem, empowers businesses to operate smarter, faster, and more efficiently than ever before.
Get in touch today to schedule your SkyTab POS demo and see how PenguinPay can revolutionise your business.
Case Study
Challenge
As a new restaurant just six weeks away from opening, we faced significant hurdles in setting up our point-of-sale (EPOS) and payment processing systems. With only one quote on the table from Dojo and no point-of-sale solution identified, we were unsure of how to move forward. Our needs were clear but complex: an intuitive system that integrated seamlessly across Front of House, kitchen, and waiting staff, while also enabling each server to take orders and payments on their own devices. Additionally, robust Back-of-House reporting and excellent technical support were non-negotiable requirements.
Solution
Chris stepped in and truly transformed the process. He took the time to understand our business requirements thoroughly, researched the best options for our needs, and presented three tailored solutions for us to consider. We ultimately chose a fully integrated system from Baemingo and Zettle. Chris not only sourced all the necessary hardware but also arranged staff training to ensure a smooth transition. Throughout, he was available to address queries promptly, offering hands-on support and guidance every step of the way.
Result
Thanks to Chris, we launched with a state-of-the-art, fully integrated system that met all our needs: intuitive and simple to use, seamless device integration, personalised customer interactions, and a robust reporting system. The solution elevated both operational efficiency and the customer experience. Chris’s professionalism and personable approach made the entire process seamless and stress-free. We couldn’t have asked for more and are incredibly grateful for his expertise and support.
Debbie Tams, Managing Director @ Beauty & The Bistro
Client Testimonials
Michael Platnauer – Boyslade Garage
“Chris is lovely to deal with and I have been more than happy with the service provided.”
About our Founder,
Chris Niblett
Founder Chris Niblett brings over 28 years of experience in IT and pre-sales roles.
His transition into the hospitality and retail sectors has enabled him to help businesses of all sizes optimise their electronic payments and EPOS systems. His passion for service-driven solutions led him to create PenguinPay, where he continues to provide tailored solutions that drive business success.
Contact Us
Ready to overhaul your EPOS and payment systems? PenguinPay is here to help you streamline operations, cut costs, and improve your bottom line.
